My name is Matthew Weiner, MD. I'm a bariatric surgeon who has been practicing medicine for the past 20 years -most recently running my own practice in Tucson, Arizona for the last seven years -and I've been a lifelong technology enthusiast. In that time, I've seen thousands of patients, performed countless surgeries, and built lasting relationships with people whose lives I've helped transform. But throughout all of it, there's been one constant source of frustration: the electronic health record.
Two Decades of EHR Frustration
Over my career, I've used virtually every EHR and EMR on the market. Each one promised to be a "user-friendly EMR" that would streamline my workflow. Each one claimed to be "intuitive" and "physician-friendly." And each one felt like it was designed by people who had never spent a single day in a clinical setting.
These so-called user-friendly EHR systems were overburdened with:
- Endless checkboxes that had nothing to do with patient care
- Dropdown menus that never contained the option I actually needed
- Rigid templates that forced me to document the way the software wanted, not the way I think
- Time-consuming, tedious documentation requirements repeated for every single patient
Patient after patient. Year after year. For two decades, I watched these EMR systems add feature after feature -and not once did it feel like anyone had consulted an actual physician about what we needed. The result was software that got in the way of patient care rather than supporting it.
Then AI Changed Everything
The emergence of artificial intelligence didn't just change healthcare documentation -it gave me two transformative tools that finally made it possible to build truly user-friendly, AI-powered healthcare software.
First, AI gave me the ability to write code. For the first time, a physician could actually create the software they envisioned. I didn't need to explain my workflow to developers who'd never seen a patient. I didn't need to compromise on every feature because "that's not how the system works." I could build AI-powered tools that worked the way doctors think -software that could search through mountains of medical data and surface exactly what providers need at the point of care.
Second, AI scribe technology transformed what documentation could be. Ambient AI scribes, intelligent summaries, automated note generation -these AI medical scribe tools don't just save time. They allow me to be more present with my patients. To listen. To connect. To provide the kind of care that made me become a doctor in the first place.
AI Changed Everything
AI gave physicians the power to build software that works the way doctors think, and transformed clinical documentation forever.
User-Friendly Healthcare Software Built by a Doctor, for Doctors
Grail Health didn't come from a software company looking for a new market. It came from a healthcare provider who spent 20 years in the trenches -using every EMR in the business, being frustrated by each one, and finally building the user-friendly AI-powered tools I needed.
This product exists because I wanted to:
- Treat my patients better -with more time for care and less time fighting software
- Move through my day with less overhead -eliminating the paperwork that burns out physicians
- Reduce the cost of documentation -stop paying for complexity that doesn't serve patient care
- Run my practice more efficiently -with tools that actually support clinical workflows
Ultimately, this is about providing better care for patients. That's why I became a doctor. And that's why I built Grail Health.
Features That Actually Matter to Physicians
Because I've been practicing medicine for 20 years -tightly linked to patients and daily clinical workflows -I know what features actually matter. I built Grail Health with the tools that make a real difference:
- Workflow automations -streamline repetitive tasks so your team can focus on patient care instead of administrative busywork
- Task tracking across your entire team -assign, monitor, and complete tasks with full visibility across all employees
- Patient tags for organization -categorize and find patients quickly with customizable tagging systems
- Fully customizable note templates -create documentation that matches your clinical style, not some software designer's idea of what you need
Most importantly, the AI scribe creates truly high-quality, detailed notes that stand up to any scrutiny -whether for prior authorization or malpractice review. I've always spent time with my patients. I take the time to listen, to explain, to truly care. But my old EHR notes never reflected that level of attention and thoroughness.
Now my notes finally reflect the care I actually provide. That's what physician-designed, AI-powered software can do.
We're Just Getting Started
What you see today in Grail Health is just the beginning. We're building a platform that will fundamentally change how medical practices operate -and we have an ambitious roadmap ahead.
EMR integrations across the industry. We're working to integrate with most major EMR systems, so you can use Grail Health's AI-powered tools regardless of what legacy system you're currently locked into.
A new patient intake process that actually works. No more pages and pages of tedious forms that patients hate filling out and staff hate entering. We're building an intelligent intake system that respects your patients' time while capturing all the information you need.
True interoperability. The ability to actually pull data from other providers through interoperability platforms like Carequality and CommonWell -giving you the complete picture of your patient's health history at the point of care.
AI-powered practice automation to reduce overhead costs. Imagine AI that can answer phone calls, manage prior authorizations, and handle the countless administrative tasks that currently require expensive staff time. I've spent 20 years building systems to manage my own office - I know exactly how these workflows should run. Now I'm teaching AI to do it for all of us.
Denial prevention and revenue protection. Insurance companies deny claims constantly, and many of those denials slip through the cracks. We're developing AI tools that ensure your documentation and claims are filled out in ways that simply can't be denied -and that catch denials before they become lost revenue.
The Future of User-Friendly, AI-Powered Healthcare Technology
I believe we're at an inflection point. For too long, healthcare technology - EHRs, EMRs, practice management systems - has been built by technologists who don't understand medicine, then sold to healthcare providers who have no choice but to use it.
AI changes this equation. It democratizes software development in a way that allows domain experts - people who actually understand the problems - to build solutions. I built Grail Health from the ground up. I built it for me and my staff first, because we needed it. And now I'm building it for you - to help you be a better, more efficient healthcare provider.
Grail Health is proof of what's possible when the people who understand the problem are empowered to solve it. Truly user-friendly, AI-powered healthcare tools designed by a physician who has lived with the frustrations of legacy EHR systems for two decades. This is just the beginning.